Shipping & Returns
Shipping policy
Most of our products are uniquely designed for our brand & produced on demand just for you. Some of our items are sold by other sellers on our platform. All of our orders are processed within 1-2 business days once received. All items are shipped to be delivered within 3-10 business days from processing time. If expedited shipping is needed, the option is available to select at checkout for your convenience for qualifying items. Please bare in mind that shipping delays may occur due to holidays, inclement weather, & processing warehouse affecting delivery times. We do partner with other sellers, Printify & Amazon for fulfillment & delivery of our items & items may be packaged accordingly with that fulfillment partner's branding..
Refund & Returns Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at customersupport@claimedbygoddesigns.com or return/exchange right from your order history page.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at customersupport@claimedbygoddesigns.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item or simplify the process by going to return/exchange right from your order history page to initiate that.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at customersupport@claimedbygoddesigns.com.