Refresh Your Soul Unisex Christian Full-zip Hooded Sweatshirt

100% Satisfaction Guarantee

We stand behind every order. If something isn't right, we'll make it right — with a refund or replacement. Every purchase reflects our commitment to honesty, stewardship, and faith‑rooted creativity.

Quality Assurance

• Faith-Inspired Design: Meaningful messages that inspire daily

Shipping & Delivery

Please Note: Most of our products are custom made to order, which means they require production time before shipping.

• Production Time: 7-14 business days for custom items (varies by product)
• Shipping Time: 5-10 business days after production (domestic US)
• Total Delivery: Typically 2-4 weeks from order date
• International Shipping: Available to 100+ countries; add 7-14 additional business days for customs and international transit
• Expedited Options: Some in-stock items may qualify for expedited production and shipping (check product page for availability)
• Free Shipping: On orders over $150 (standard shipping only)
• Easy Returns: 30-day return policy

Refund Policy

At Claimed By God Designs, we serve with integrity, kindness, and excellence. Because every item is made to order, our refund process is designed to be fair, transparent, and easy to understand.

 

✨ Made‑to‑Order Items

All products are made to order, created specifically for you once your purchase is completed. Because of this personalized production process, refunds and returns vary depending on your location.

 

🇺🇸 U.S. Customers (Domestic Orders)

📅 30‑Day Return Window

If your order isn’t quite right, you may request a return within 30 days of delivery.

✅ Return Eligibility

To qualify for a refund, items must be:

• In the same condition you received them
• Unworn or unused
• With original tags attached
• In original packaging
• Accompanied by photos to help us process your request quickly

🚀 How to Start a Return

You may begin a return by:

• Emailing customersupport@claimedbygoddesigns.com, or
• Using the return/exchange option in your Order History

Once approved, we’ll send you a prepaid return label and instructions.
Items sent back without approval cannot be accepted.

💳 Refund Timing

Your refund is issued as soon as we receive confirmation that your return package is in transit (carrier scan).
Refunds typically appear on your original payment method within 5–10 business days.

If more than 15 business days have passed since your refund was initiated, please contact us so we can follow up.

 

🔄 Exchanges (U.S. Customers)

If you need a different size, color, or style, we make exchanges simple.

Once your exchange request is approved, we provide a 100% store credit code so you can reorder the correct item without paying again upfront.
This avoids delays and helps you receive the right item faster.

 

🌍 International Customers (Including EU Orders)

❌ No Returns Accepted

We are unable to accept returns for international orders due to high shipping costs, customs clearance, and duties.

If You Choose to Return an Item Anyway

If an international or EU customer chooses to return an item at their own expense because they no longer want it, this is the only situation where a refund may be issued.

• Return shipping is entirely the customer’s responsibility
• We do not provide prepaid labels for international returns
• A refund may be issued once the item is confirmed to be in transit back to us

🔁 Replacements for Damaged or Incorrect Items

If your international order arrives damaged, defective, or incorrect, we will send a replacement at no additional cost.
Please contact us within 30 days of delivery and include photos so we can assist quickly.

 

⏳ Order Cancellations (All Customers)

Because items are made to order, cancellations can only be processed within 24 hours of placing your order.
After 24 hours, production has already begun and cancellations are no longer possible.

✝️ Our Shipping Promise Every order is more than a package — it’s a prayer in motion. From the moment you click “purchase” to the day it arrives at your door, we handle your items with care, excellence, and gratitude. We believe in delivering not just products, but encouragement, joy, and a reminder that you are deeply loved and claimed by God.

Shipping policy

Created with care, delivered with love.

At Claimed by God Designs, many of our products are uniquely created for our brand and made on demand just for you — a little extra time so we can ensure every detail reflects the heart behind our mission.

We also partner with trusted national and international sellers to bring you select items that complement our collection.

📦 Processing Time Once your order is received, we carefully prepare it within 1–2 business days.

🚚 Delivery Timeframes

• Standard delivery: 15–25 business days from processing

• International seller items: May require an additional 2–3 business days

• Expedited shipping: Available at checkout for qualifying items

⏳ Possible Delays While we work diligently to get your order to you as quickly as possible, please note that delays can occur due to:

• Holidays

• Severe weather

• Warehouse processing times

We appreciate your patience and understanding — every package we send is more than just a product; it’s a message of faith, encouragement, and joy sent straight to your door.

Return & Refund Policy

✨ Made‑to‑Order Promise
Every item we offer is made to order, created specifically for you once your purchase is complete. Because of this personalized production process, our return and replacement guidelines vary depending on your location.

🇺🇸 U.S. Customers (Domestic Orders)

📅 30‑Day Grace Period
If your order isn’t quite right, you have 30 days from delivery to request a return.
✅ Return Requirements
To help us serve you smoothly, items must be:
•     In the same condition you received them
•     Unworn or unused
•     With original tags attached
•     In original packaging
•     Accompanied by photos (to help us process your request quickly)
🚀 How to Begin
You may start your return or exchange by:
•     Emailing customersupport@claimedbygoddesigns.com, or
•     Using the return/exchange option in your Order History
Once approved, we’ll send a prepaid shipping label and instructions.
Items sent back without approval cannot be accepted.
⚠️ Damages & Issues
If your item arrives damaged, defective, or incorrect, please contact us right away so we can make it right.
🔄 Exchanges
If you need a different size, color, or style, we want to make the process as smooth as possible.
Instead of placing a new order and waiting for a refund on the original item, we provide a 100% store credit code once your exchange request is approved. This code allows you to reorder the correct item without paying again upfront.
You can request an exchange by:
•     Emailing customersupport@claimedbygoddesigns.com, or
•     Using the exchange option in your Order History
This approach helps you get the right item faster and avoids unnecessary delays.

🌍 International Customers (Including EU Orders)
Because all items are made to order and international shipping involves high costs, customs clearance, and duties:
❌ No Returns Accepted
We are unable to accept returns for international orders, including EU customers.
If an EU or international customer chooses to return an item at their own expense because they no longer want the item (not due to damage or an issue), the return shipping cost is entirely the customer’s responsibility. We do not provide prepaid labels for international returns.
In this specific situation — when the customer voluntarily returns an unwanted item at their own expense — a refund may be issued once the item is confirmed to be in transit back to us. This is the only instance in which a refund may be granted for international orders.
Replacements for damaged, defective, or incorrect items remain fully covered by us at no additional cost.

🔁 Replacements for Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, we will gladly send a replacement at no additional cost.
Please contact us within 30 days of delivery and include photos so we can assist quickly.

⏳ Order Cancellations (All Customers)
Because items are made to order, cancellations can only be processed within 24 hours of placing your order.
After 24 hours, production has already begun and cancellations are no longer possible.

💳 Refunds

For U.S. returns, your refund is issued as soon as we receive confirmation that your return package is in transit.
You don’t need to wait for the item to reach our facility — once the carrier scans the return label and we receive that notification, your refund will begin processing.

Refunds are sent to your original payment method and typically appear within 5–10 business days.
If more than 15 business days have passed since your refund was initiated, please reach out to customersupport@claimedbygoddesigns.com so we can follow up.