Frequently Asked Questions
At Claimed by God Designs, every order is more than a purchase — it’s part of a mission to spread hope, creativity, and faith through intentional design. We know that shopping online can raise questions, so we’ve gathered clear answers to help you feel confident at every step. From placing your order to shipping and returns, our goal is to ensure you feel cared for, supported, and connected to a community that values integrity and faith‑rooted craftsmanship.
🛒 Ordering
Q: What happens after I place my order?
A: Once you check out, you’ll receive an instant confirmation email with your order details and a thank‑you message. Your order is then sent directly to the seller who created the design, and production begins shortly after.
Q: Are items ready‑made or made to order?
A: Most items on ClaimedByGodDesigns.com are made to order. That means your product is created after you purchase, ensuring fresh quality, accurate fonts and colors, and faith‑rooted craftsmanship. This process may take a few extra days compared to mass‑produced goods, but it guarantees your item is intentional and unique.
Q: How will I know my order status?
A: You’ll receive updates like “Processing,” “In Production,” and “Shipped” via email and in your account dashboard. A tracking number is always provided once your order ships, so you can follow your order’s journey from creation to delivery in real time.
Q: What happens when my order arrives?
A: You’ll receive a “Delivered” notification so you know your order has safely reached you.
Q: Can I make changes to my order after it’s placed?
A: Because most items are made to order, changes must be requested quickly — ideally within 12 hours of purchase. Contact us as soon as possible, and we’ll do our best to accommodate your request.
Q: What if I need my order by a specific date?
A: If you’re ordering for a holiday, birthday, or event, we recommend placing your order early and reaching out to confirm estimated delivery. While we do our best to meet deadlines, made‑to‑order production times may vary.
Q: How does my purchase make an impact?
A: Every order supports independent sellers and Claimed by God Designs’ mission to spread inclusive, faith‑rooted designs. By choosing made‑to‑order products, you’re reducing waste and helping build a marketplace that values creativity, integrity, and community.
🚚 Shipping
Q: How long does shipping take?
A: Shipping times vary depending on the product and your location. Most made‑to‑order items ship within 5–7 business days after production, and standard delivery typically takes 3–5 business days.
Q: Do you provide tracking information?
A: Yes! A tracking number is always provided once your order ships. You’ll receive it by email and in your account dashboard so you can follow your package every step of the way.
Q: How much does shipping cost?
A: Shipping costs are calculated at checkout based on your location and chosen delivery method. Standard shipping rates are clearly displayed before you confirm your order.
Q: Do you offer expedited shipping?
A: In some cases, expedited shipping options may be available at checkout. If you need your order by a specific date, we recommend selecting the fastest option and contacting us to confirm estimated delivery.
Q: Where do you ship?
A: Claimed by God Designs ships across the United States and internationally on most items. Some select products may not be available for international shipping due to supplier or production limitations. Eligible items will display international shipping options at checkout so you’ll know right away if delivery is available to your location.
Q: What if my package is delayed or lost?
A: If your package is delayed beyond the estimated timeframe or appears lost in transit, contact us right away. We’ll work with the shipping carrier to resolve the issue and ensure you receive your order.
Q: How is shipping impacted during holidays?
A: Holidays and peak seasons may cause slight delays. We recommend ordering early during busy times to ensure your item arrives when you need it.
🔄 Returns & Support
Q: What is your return policy?
A: Because most items are made to order, returns are accepted only if your product arrives damaged, incorrect, or not as described. In those cases, we’ll work directly with you to resolve the issue quickly.
Q: How do I request a return or replacement?
A: Simply contact us through the form on our website or reply to your order confirmation email. Please include your order number and photos of the item if it arrived damaged or incorrect. Our team will guide you through the next steps.
Q: How long do I have to report an issue?
A: We ask that you notify us within 7 days of delivery if there’s a problem with your order. This helps us resolve the issue promptly and ensure you’re fully satisfied.
Q: Will I need to pay for return shipping?
A: If the error is on our side (damaged, incorrect, or defective product), Claimed by God Designs covers the return shipping cost. If you simply change your mind, returns may not be possible since items are made to order.
Q: How long does it take to process a refund or replacement?
A: Once we receive your request and confirm the issue, refunds are typically processed within 5–7 business days. Replacements may take a little longer since each item is made to order, but we’ll keep you updated every step of the way.
Q: Who do I contact if I need help?
A: You can reach us through the contact form on our website, by phone at 954‑899‑0965, or via chat. We’re committed to making sure you feel confident and cared for in every purchase.
Still Have Questions?
Your journey matters to us, and we want you to feel confident every step of the way. If you didn’t find the answer you were looking for, we invite you to connect directly — whether through our contact form, by phone at 954‑899‑0965, or via chat. At Claimed by God Designs, every message is valued, and every customer is part of a community built on faith, creativity, and care.