Frequently Asked Questions
At Claimed by God Designs, every order is more than a purchase — it's part of a mission to spread hope, creativity, and faith through intentional design. We know that shopping online can raise questions, so we've gathered clear answers to help you feel confident at every step. From placing your order to shipping and returns, our goal is to ensure you feel cared for, supported, and connected to a community that values integrity and faith‑rooted craftsmanship.
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Faith & Mission • Ordering • Payment & Pricing • Account & Privacy
Your Order Journey
Can I make changes to my order after it's placed?
Because most items are made to order, changes must be requested quickly — ideally within 12 hours of purchase. Contact us as soon as possible, and we'll do our best to accommodate your request.
What if I need my order by a specific date?
If you're ordering for a holiday, birthday, or event, we recommend placing your order early and reaching out to confirm estimated delivery. While we do our best to meet deadlines, made‑to‑order production times may vary.
How does my purchase make an impact?
Every order supports independent sellers and Claimed by God Designs' mission to spread inclusive, faith‑rooted designs. By choosing made‑to‑order products, you're reducing waste and helping build a marketplace that values creativity, integrity, and community.
🛒 Ordering
What happens after I place my order?
Once you check out, you'll receive an instant confirmation email with your order details and a thank‑you message. Your order is then sent directly to the seller who created the design, and production begins shortly after.
Are items ready‑made or made to order?
Most items on ClaimedByGodDesigns.com are made to order. That means your product is created after you purchase, ensuring fresh quality, accurate fonts and colors, and faith‑rooted craftsmanship. This process may take a few extra days compared to mass‑produced goods, but it guarantees your item is intentional and unique.
How will I know my order status?
You'll receive updates like "Processing," "In Production," and "Shipped" via email and in your account dashboard. A tracking number is always provided once your order ships, so you can follow your order's journey from creation to delivery in real time.
What happens when my order arrives?
You'll receive a "Delivered" notification so you know your order has safely reached you.
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How long does it take to process a refund or replacement?
Once we receive your request and confirm the issue, refunds are typically processed within 5–7 business days. Replacements may take a little longer since each item is made to order, but we'll keep you updated every step of the way.
Who do I contact if I need help?
You can reach us through the contact form on our website, by phone at 954‑899‑0965, or via chat. We're committed to making sure you feel confident and cared for in every purchase.
🔄 Returns & Support
What is your return policy?
Because most items are made to order, returns are accepted only if your product arrives damaged, incorrect, or not as described. In those cases, we'll work directly with you to resolve the issue quickly.
How do I request a return or replacement?
Here's how to get started:
- Contact us via the form on our website or reply to your order confirmation email
- Include your order number
- Attach photos if the item arrived damaged or incorrect
Our team will guide you through the rest. We're here to help!
How long do I have to report an issue?
We ask that you notify us within 7 days of delivery if there's a problem with your order. This helps us resolve the issue promptly and ensure you're fully satisfied.
Will I need to pay for return shipping?
If the error is on our side (damaged, incorrect, or defective product), Claimed by God Designs covers the return shipping cost. If you simply change your mind, returns may not be possible since items are made to order.
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Where do you ship?
Claimed by God Designs ships across the United States and internationally on most items. Some select products may not be available for international shipping due to supplier or production limitations. Eligible items will display international shipping options at checkout so you'll know right away if delivery is available to your location.
What if my package is delayed or lost?
If your package is delayed beyond the estimated timeframe or appears lost in transit, contact us right away. We'll work with the shipping carrier to resolve the issue and ensure you receive your order.
How is shipping impacted during holidays?
Holidays and peak seasons may cause slight delays. We recommend ordering early during busy times to ensure your item arrives when you need it.
🚚 Shipping
How long does shipping take?
Shipping times vary depending on the product and your location. Most made‑to‑order items ship within 5–7 business days after production, and standard delivery typically takes 3–5 business days.
Do you provide tracking information?
Yes! A tracking number is always provided once your order ships. You'll receive it by email and in your account dashboard so you can follow your package every step of the way.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and chosen delivery method. Standard shipping rates are clearly displayed before you confirm your order.
Do you offer expedited shipping?
In some cases, expedited shipping options may be available at checkout. If you need your order by a specific date, we recommend selecting the fastest option and contacting us to confirm estimated delivery.
Account & Privacy 🔒
Do I need to create an account to order?
No, you can check out as a guest. However, creating an account allows you to track orders, save your shipping information, view order history, and receive exclusive updates from Claimed by God Designs.
How do you protect my personal information?
We take your privacy seriously. All personal information is encrypted and securely stored. We never share your data with third parties without your consent, and we comply with all applicable privacy regulations to keep your information safe.
How do I track past orders?
If you created an account, simply log in to your account dashboard to view your complete order history and tracking information. If you checked out as a guest, you can use the tracking number sent to your email to monitor your order status.
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Customization ✨
Can I request custom designs or personalization?
At this time, we offer a curated collection of faith-based designs created by our talented sellers. While we don't currently offer custom design services, we're always expanding our catalog with new, meaningful designs. If you have a specific idea or theme in mind, feel free to reach out—we'd love to hear your suggestions and may be able to point you to similar designs in our collection.
Do you accept bulk or wholesale orders?
Yes! We welcome bulk and wholesale inquiries for churches, ministries, events, and retail partners. Bulk orders may qualify for special pricing and customized production timelines. Please contact us at 954-899-0965 or through our contact form with details about your order, and our team will work with you to create a solution that fits your needs.
Faith & Mission ❤️
What does "Claimed by God" mean?
"Claimed by God" reflects our belief that every person is loved, valued, and purposefully created by God. Our designs celebrate this truth through faith-inspired messages that encourage, uplift, and remind you of your identity in Christ. Each product is created to help you wear your faith boldly and share hope with the world around you.
How does my purchase support your mission?
Every order supports independent sellers and Claimed by God Designs' mission to spread inclusive, faith-rooted designs that inspire hope and creativity. By choosing made-to-order products, you're reducing waste, supporting small businesses, and helping build a marketplace that values integrity, craftsmanship, and community. Your purchase is more than a transaction—it's a partnership in spreading faith-filled messages.
Do you donate to faith-based causes?
Yes! We're committed to giving back to ministries and faith-based organizations that align with our mission. A portion of our proceeds supports causes that spread hope, serve communities, and share the love of Christ. We believe in using our platform not just to create beautiful products, but to make a meaningful impact in the world.
Technical ⚙️
What if I have trouble checking out?
If you're experiencing issues during checkout, try these steps: clear your browser cache and cookies, try a different browser or device, or ensure your payment information is entered correctly. If the problem persists, contact us at 954-899-0965 or through our contact form, and our team will help you complete your order right away.
Can I use discount codes? How do they work?
Yes! Discount codes can be applied at checkout. Simply enter your code in the "Discount code" field on the checkout page and click "Apply." The discount will be reflected in your order total before you complete your purchase. Discount codes cannot be combined with other offers unless specified, and some exclusions may apply. Sign up for our email list to receive exclusive discount codes and promotional offers.
Payment & Pricing 💳
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, and other secure payment methods available at checkout. All transactions are encrypted and processed securely to protect your financial information.
Do you offer gift cards or store credit?
Yes! Gift cards are available for purchase and make the perfect gift for anyone who loves faith-inspired designs. Gift cards can be used on any product in our store and never expire. Store credit may also be issued for returns or exchanges when applicable.
Are there any additional fees or taxes?
The price you see at checkout is what you pay. Sales tax is calculated based on your shipping address and will be clearly displayed before you complete your purchase. Shipping costs are also shown at checkout based on your location and selected delivery method. There are no hidden fees.
Do you have sales or promotions?
Yes! We regularly offer seasonal sales, holiday promotions, and special discounts. Sign up for our email list to be the first to know about exclusive offers, new product launches, and limited-time deals. You can also follow us on social media for flash sales and promotional codes.
Still Have Questions?
Your journey matters to us, and we want you to feel confident every step of the way. If you didn't find the answer you were looking for, we invite you to connect directly — whether through our contact form, by phone at 954‑899‑0965, or via chat. At Claimed by God Designs, every message is valued, and every customer is part of a community built on faith, creativity, and care.