Refund policy

Made-to-Order Promise
Every item we offer is made to order, created specifically for you once your purchase is complete. Because of this personalized production process, our return and replacement guidelines vary depending on your location.

🇺🇸 U.S. Customers (Domestic Orders)
📅 30-Day Grace Period
If your order isn't quite right, you have 30 days from delivery to request a return.

✅ Return Requirements
To be eligible, items must be:
• In the same condition you received them
• Unworn or unused
• With original tags attached
• In original packaging
• Accompanied by photos (to help us process your request quickly)

🚀 How to Begin
Start your return or exchange by emailing customersupport@claimedbygoddesigns.com or using the return/exchange option in your Order History. Once approved, we'll send a prepaid shipping label and instructions. Items sent back without approval cannot be accepted.

🔄 Exchanges
Need a different size, color, or style? Once your exchange is approved, we'll send a 100% store credit code so you can reorder the right item right away, without paying again upfront or waiting for a refund.

🌍 International Customers (Including EU Orders)
Because all items are made to order and international shipping involves high costs, customs clearance, and duties, we do not accept returns or issue refunds on international orders for items that are no longer wanted. Items sent back without approval cannot be accepted or refunded.

🔁 Damaged, Defective, or Incorrect Items (All Customers)
If your item arrives damaged, defective, or incorrect, we will gladly send a replacement at no additional cost, wherever you are. Please contact us within 30 days of delivery and include photos so we can help quickly.

⏳ Order Cancellations (All Customers)
Because items are made to order, cancellations can only be processed within 24 hours of placing your order. After 24 hours, production has already begun and cancellations are no longer possible.

💳 Refunds (U.S. Returns)
Your refund is issued as soon as we receive confirmation that your return package is in transit. You don't need to wait for it to reach us. Once the carrier scans the return label, your refund begins processing.

Refunds go to your original payment method and typically appear within 5–10 business days. If more than 15 business days have passed, please email customersupport@claimedbygoddesigns.com so we can follow up.