Refund policy

✨ Made‑to‑Order Promise
Every item we offer is made to order, created specifically for you once your purchase is complete. Because of this personalized production process, our return and replacement guidelines vary depending on your location.

🇺🇸 U.S. Customers (Domestic Orders)

📅 30‑Day Grace Period
If your order isn’t quite right, you have 30 days from delivery to request a return.
✅ Return Requirements
To help us serve you smoothly, items must be:
•     In the same condition you received them
•     Unworn or unused
•     With original tags attached
•     In original packaging
•     Accompanied by photos (to help us process your request quickly)
🚀 How to Begin
You may start your return or exchange by:
•     Emailing customersupport@claimedbygoddesigns.com, or
•     Using the return/exchange option in your Order History
Once approved, we’ll send a prepaid shipping label and instructions.
Items sent back without approval cannot be accepted.
⚠️ Damages & Issues
If your item arrives damaged, defective, or incorrect, please contact us right away so we can make it right.
🔄 Exchanges
If you need a different size, color, or style, we want to make the process as smooth as possible.
Instead of placing a new order and waiting for a refund on the original item, we provide a 100% store credit code once your exchange request is approved. This code allows you to reorder the correct item without paying again upfront.
You can request an exchange by:
•     Emailing customersupport@claimedbygoddesigns.com, or
•     Using the exchange option in your Order History
This approach helps you get the right item faster and avoids unnecessary delays.

🌍 International Customers (Including EU Orders)
Because all items are made to order and international shipping involves high costs, customs clearance, and duties:
❌ No Returns Accepted
We are unable to accept returns for international orders, including EU customers.
If an EU or international customer chooses to return an item at their own expense because they no longer want the item (not due to damage or an issue), the return shipping cost is entirely the customer’s responsibility. We do not provide prepaid labels for international returns.
In this specific situation — when the customer voluntarily returns an unwanted item at their own expense — a refund may be issued once the item is confirmed to be in transit back to us. This is the only instance in which a refund may be granted for international orders.
Replacements for damaged, defective, or incorrect items remain fully covered by us at no additional cost.

🔁 Replacements for Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, we will gladly send a replacement at no additional cost.
Please contact us within 30 days of delivery and include photos so we can assist quickly.

⏳ Order Cancellations (All Customers)
Because items are made to order, cancellations can only be processed within 24 hours of placing your order.
After 24 hours, production has already begun and cancellations are no longer possible.

💳 Refunds

For U.S. returns, your refund is issued as soon as we receive confirmation that your return package is in transit.
You don’t need to wait for the item to reach our facility — once the carrier scans the return label and we receive that notification, your refund will begin processing.

Refunds are sent to your original payment method and typically appear within 5–10 business days.
If more than 15 business days have passed since your refund was initiated, please reach out to customersupport@claimedbygoddesigns.com so we can follow up.