At Claimed By God Designs, we serve with integrity, kindness, and excellence. Because every item is made to order, our refund process is designed to be fair, transparent, and easy to understand.

✨ Made‑to‑Order Items

All products are made to order, created specifically for you once your purchase is completed. Because of this personalized production process, refunds and returns vary depending on your location.

🇺🇸 U.S. Customers (Domestic Orders)

📅 30‑Day Return Window
If your order isn't quite right, you may request a return within 30 days of delivery.

✅ Return Eligibility
To qualify for a refund, items must be:
- In the same condition you received them
- Unworn or unused
- With original tags attached
- In original packaging
- Accompanied by photos to help us process your request quickly

🚀 How to Start a Return
You may begin a return by emailing customersupport@claimedbygoddesigns.com or using the return/exchange option in your Order History.
Once approved, we'll send you a prepaid return label and instructions.
Items sent back without approval cannot be accepted.

💳 Refund Timing
Your refund is issued as soon as we receive confirmation that your return package is in transit (carrier scan).
Refunds typically appear on your original payment method within 5–10 business days.
If more than 15 business days have passed since your refund was initiated, please contact us so we can follow up.

🔄 Exchanges (U.S. Customers)
If you need a different size, color, or style, we make exchanges simple.
Once your exchange request is approved, we provide a 100% store credit code so you can reorder the correct item without paying again upfront.
This avoids delays and helps you receive the right item faster.

🌍 International Customers (Including EU Orders)

❌ No Returns Accepted
We are unable to accept returns for international orders due to high shipping costs, customs clearance, and duties.

If You Choose to Return an Item Anyway
If an international or EU customer chooses to return an item at their own expense because they no longer want it, this is the only situation where a refund may be issued.
- Return shipping is entirely the customer's responsibility
- We do not provide prepaid labels for international returns
- A refund may be issued once the item is confirmed to be in transit back to us

🔁 Replacements for Damaged or Incorrect Items
If your international order arrives damaged, defective, or incorrect, we will send a replacement at no additional cost.
Please contact us within 30 days of delivery and include photos so we can assist quickly.

⏳ Order Cancellations (All Customers)
Because items are made to order, cancellations can only be processed within 24 hours of placing your order.
After 24 hours, production has already begun and cancellations are no longer possible.